Sales & Partnership

Day-to-Day Responsibilities

• Receive and respond to sales inquiries (berths, agency services, provisioning, partnerships) via WhatsApp, email, website, or CRM using approved templates.
• Record and update all leads, client details, follow-ups, and sales statuses in the CRM daily with 100% accuracy.
• Assist in preparing quotations, rate cards, partnership decks, and product sheets using approved sales kits.
• Manage after-sales communication, including thank-you messages, service completion notes, and client feedback requests.
• Prepare follow-up reports for events and e-newsletters, covering lead quality, partnership potential, engagement, and next steps.
• Ensure all outcomes and pending items are recorded in the Daily Sales Activity Log.

Partner & Internal Coordination

• Support new partner onboarding by collecting required documents, updating partner profiles, coordinating rate card uploads, and scheduling introductory meetings.
• Ensure all onboarding activities comply with the approved Partnership SOP.
• Coordinate with the Marketing team to update sales materials, brochures, and partnership listings.

Documentation, Database & Risk Management

• Ensure proper filing and compliance of sales documents, including contracts, commissions, referrals, MoUs, proposals, NDA drafts, and supplier rate cards.
• Maintain and update databases of yacht brokers, captains, agents, provisioning suppliers, and luxury partners.
• Identify and escalate urgent client issues, missing information, incorrect rates, or potential risks to the Sales Manager or Head of Commercial.

Reporting

• Prepare Daily Sales Activity Reports covering new leads, follow-ups, pending proposals, client responses, and items requiring approval.
• Submit Weekly and Monthly Sales Reports including:
  - Lead volume and conversion rates
  - Partnership interactions and MOM summaries
  - Market insights
  - Key challenges and opportunities

• Minimum 3–5 years of experience in sales support and partnership
• Familiarity with CRM tools
• High level of accuracy in data entry and documentation.
• Ability to manage multiple tasks in a fast-paced environment.
• Business etiquette and communication mastery
• Strong organizational skills with the ability to manage multiple deadlines.
• Comfortable managing online documents, shared drives, and reporting templates.
• Succesfully achieve targets