Senior Reservation

Penempatan: Denpasar , Bali

Kategori: Full Time

Industri: Pariwisata & Perhotelan

Gaji:

Level Posisi: Staff

Usia: -

Uraian Tugas

Handle and process individual and group reservations accurately and efficiently.
Support the Reservation Manager in supervising junior staff and maintaining service consistency.
Respond promptly to guest inquiries via email, phone, or online platforms in a professional manner.
Ensure accurate data entry in the reservation system, including special requests and payment details.
Assist in resolving guest complaints or booking issues, escalating when necessary.
Coordinate with Front Office and Sales teams to ensure smooth communication and guest satisfaction.
Contribute to achieving departmental revenue and occupancy goals through effective upselling and cross-selling.

Syarat & Kualifikasi

Minimum 3–5 years of experience in reservations or guest service within 5★ hotels or airline background.
Familiarity with reservation ERP systems and strong attention to detail.
Well-groomed, courteous, and professional in communication and presentation.
Fluent in English and Bahasa Indonesia (spoken & written).
Positive attitude, teamwork-oriented, and capable of handling guest issues effectively.

Keahlian yang dibutuhkan:

Administrasi

Sertifikasi yang dibutuhkan: -

Fakultas atau Jurusan yang lebih disukai: -

Kemampuan bahasa yang lebih disukai:

Bahasa Inggris

Untuk disabilitas: Tidak

* Semua lamaran lowongan dan proses rekrutmen GRATIS tanpa dipungut biaya.
Apabila terdapat pihak yang meminta bayaran dalam bentuk apapun (seperti uang muka, modal kerja, atau biaya lainnya) dalam proses rekrutmen harap melapor kepada REDY Care melalui WhatsApp 0878-2077-7396.