Reservation Manager

Penempatan: Denpasar , Bali

Kategori: Full Time

Industri: Pariwisata & Perhotelan

Gaji:

Level Posisi: Staff

Usia: -

Uraian Tugas

Oversee daily reservation operations, ensuring smooth workflow and high accuracy in booking processes.
Manage and coach the reservations team to achieve service excellence and meet occupancy and revenue targets.
Develop, implement, and monitor reservation procedures and standards to maintain consistent guest experience.
Handle escalated guest issues or complex booking requests with professionalism and efficiency.
Coordinate with Sales, Front Office, and Revenue teams to optimize room inventory and pricing strategies.
Analyze reservation trends and prepare reports for management on performance, forecasts, and conversion rates.
Ensure compliance with company policies, data privacy standards, and hospitality service protocols.
Maintain up-to-date knowledge of the property, products, and promotions to maximize conversion opportunities.

Minimum 8–10 years of experience in reservations or front office roles within 5★ hotels or airline industry.
Proven team leadership and supervisory experience.
Excellent grooming, interpersonal, and communication skills with strong professional etiquette.
Proficient in hotel or airline ERP/reservation systems (e.g., Opera, Fidelio, Amadeus, Sabre).
Fluent in English and Bahasa Indonesia, both spoken and written.
Strong problem-solving and decision-making abilities under pressure.

Keahlian yang dibutuhkan:

Sertifikasi yang dibutuhkan: -

Fakultas atau Jurusan yang lebih disukai: -

Kemampuan bahasa yang lebih disukai:

Untuk disabilitas: Tidak