Customer Experience Analyst

Penempatan:

Kategori: Full Time

Industri: Operasional

Gaji:

Level Posisi: -

Usia: -

Jenis kelamin yang lebih diutamakan: -

Uraian Tugas

Translate the customer survey findings and other sources of feedback (e.g. customer comments) across different touch points into actionable insights that influence decision making and business optimizations
Continuously monitor customer feedback to identify emerging trends and issues and perform deep dive analysis to identify wins and opportunity areas
Sharing the insights broadly and collaborate with appropriate business partners to drive customer centric decisions
Gather business requirements and collaborate with internal and external cross-functional teams on data capture and distribution strategies
Design and build insight-driven tools, reports, and dashboards that provide real-time and easy access to customer feedback
Consolidate customer feedback data with other transactional, operational, and behavioral sources of data to paint a clear picture of experience drivers

Min. Bachelor's Degree in Mathematics, Economic, Computer Science, Information Management or Statistics
Have experience in Business Data Analysis
Have technical expertise regarding data modeling, development database design, data mining and segmentation techniques
Knowledgeable in database (SQL, etc) programming (XML, Javascript or ETL), statistics (Excel, SPSS, SAS, etc)
Have analytical thinking and detail oriented
Proficient in questioning, writing reports and presenting findings

Keahlian yang dibutuhkan:

Sertifikasi yang dibutuhkan: -

Fakultas atau Jurusan yang lebih disukai: -

Kemampuan bahasa yang lebih disukai: -

Untuk disabilitas: Tidak