Uraian Tugas
Review and verify client financial documents, including payslips, bank statements, tax documents, and identification records.
Input and maintain accurate client information within CRM and mortgage broker systems.
Assist in monitoring mortgage applications from submission through approval and settlement.
Follow up with clients regarding outstanding documents and application requirements.
Coordinate with lenders, banks, settlement agents, and internal stakeholders throughout the application process.
Track application progress and ensure timely updates are communicated to relevant parties.
Identify missing information or document discrepancies and escalate issues when necessary.
Maintain organized documentation and accurate file management.
Prepare professional emails and communicate effectively with Australian clients and stakeholders.
Provide administrative and operational support to ensure a smooth mortgage processing workflow.
Syarat & Kualifikasi
Bachelor's degree in Finance, Accounting, Banking, Business Administration, Economics, or a related field.
Fresh graduates are welcome to apply. Candidates with experience in Mortgage Processing, Loan Processing, Credit Administration, Banking Operations, Financial Services, or similar roles are encouraged to apply.
Strong analytical skills with the ability to review financial documents accurately.
Excellent written and spoken English is mandatory.
Confident communicating with international clients and stakeholders.
High attention to detail with strong organizational skills.
Proficient in Microsoft Excel and Microsoft Office.
Able to work during Australian business hours.
Willing to learn mortgage processing and work in a fast-paced environment.
Familiarity with CRM systems, mortgage platforms, or document management systems is an advantage but not required.
Mandatory: Submit a 1–2 minute English self-introduction video along with your application.